Frequently Asked Questions

What is Mochi Ice Cream?

Mochi (pronouced mo-chee) is a Japanese-inspired rice dough -- this is the outer layer of our mochi ice cream. Our mochi is carefully crafted and made with quality glutinous rice flour. The flour is first steamed and then carefully kneaded until it becomes delightfully chewy and soft. Once it meets our standards for quality and taste, the dough is then wrapped around our creamy ice cream for an enchanting combination of flavor and texture.

What is Mochill?

"Mochill" is our name β™₯

Loosely translated, our name means "to chill or spend some quality time one mochi at a time"

I want to gift someone! Can you do that?

YES! That's our specialty. ❀

Select what you want to gift him/her and just proceed on the normal check out.

Ensure the following is correctly filled:

πŸ“ŒAddress: Address of the one you want to surprise.

πŸ“ŒContact Information: This the mobile number the rider will call to when he is already in the address. You can put the recepient's number or your mobile number here if you prefer to be contacted before the rider hands the gift.

πŸ“ŒDate & Time of Delivery: Date you wanted the gift/surprise to arrive.

🎁 Also, we will add a FREE Note Card just for you, so you can write him/her a personalized message in the "Special Instruction box" before checkout.

Do you deliver?

YES! Our partnership with Lalamove enables us to provide direct deliveries to customers in Cavite and Laguna only at the moment. 🚚

All deliveries are safely packed inside a thermal bag to ensure quality. πŸ˜‰

We do not deliver same day. We deliver order 2-3 days from the date of check out to ensure fresh mochi ice creams.

Our delivery hours are from 10AM to 5PM.

πŸ“ŒFor advance orders (ex. birthdays), during checkout, just select the date you wanted it to be delivered to you. 😊

Just ensure to fill in your correct address, zipcode and contact information to prevent delivery issues.

Do you accept same day or advance orders?

We do not deliver same day. We deliver order 2-3 days from the date of check out to ensure fresh mochi ice creams.

Our delivery hours are from 10AM to 5PM.

πŸ“ŒFor advance orders (ex. birthdays), during checkout, just select the date you wanted it to be delivered to you. 😊

Just ensure to fill in your correct address, zipcode and contact information to prevent delivery issues.

How big is each piece of Mochi Ice Cream?

Each piece of mochi is approximately 5.5cm in diameter, 2.5cm high and 40 grams. Each piece can be eaten in three or four bites.

How many pieces come in one box?

3 pieces per box of the same flavor 😊

How does the product look like when delivered?

We carefully pack it inside our Mochi box. Then we shrink wrapped the box to ensure that it is safely sealed. Lastly, we put it inside our Thermal Bag for extra safety. 🚚

During transportation we then use another Thermal Bag to ensure topnotch quality.😊

Kindly Note: Each Mochi Box contains 3 pcs of the same mochi ice cream flavor.

Yes we pack it by 3s! We do not accept assortment at the moment.

I cannot see the Delivery Fee during checkout

This means that you are outside our deliverable area. πŸ˜”πŸ’”

What are your Payment Methods

Don't worry, we accept both Gcash and Bank Transfers (Visa/Mastercard).😊

To complete the checkout, you will be redirected to Gcash or you will be required to input the card details for your chosen card if you prefer bank transfer.

Can I message in your Facebook?

YES! Just search Mochill PH.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.